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Published on:

25th Mar 2025

34 | Michael Jacobson | How to Scale a Business Without Losing Its Heart

How do you turn around a struggling business and transform it into an industry leader? In this episode of Fingerprints on Success, host Bill Barrett sits down with Michael Jacobson, CEO of French Florist, to discuss his journey from taking over a traditional mom-and-pop flower shop to scaling it into a thriving e-commerce and franchise brand.

Michael shares how he took a business that was struggling to stay afloat and turned it into the largest floral company in Los Angeles. From cutting inefficiencies and optimizing operations to leveraging digital marketing and innovative franchise models, he dives deep into the critical decisions that fueled French Florist’s explosive growth.


If you're interested in entrepreneurship through acquisition, scaling a business while maintaining quality, and modernizing a traditional industry, this episode is packed with insights on leadership, strategy, and innovation.




In This Episode You'll Learn:

  • Why buying a business means inheriting both its assets and liabilities
  • How strong internal systems lead to exceptional customer experiences
  • When and why digital strategies like SEO can be game changers
  • The impact of hiring the right people and building a strong team culture
  • Why franchising became the best path for scaling French Florist
  • How prioritizing customer experience differentiates a brand in a crowded market
  • The deeper meaning behind flowers—how they convey love and human connection
  • Why challenging the status quo is key to long-term success
  • And much more…


Resources:

Michael@frenchflorist.com 

FrenchFlorist.com 

French Florist on LinkedIn



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About the Podcast

Fingerprints On Success
Welcome to “Fingerprints on Success,” the podcast that highlights the distinctive imprints left by influential business leaders, mentors, and thriving entrepreneurs.

Your host is none other than Bill Barrett, an award-winning corporate and business law attorney, and the CEO of Mandelbaum Barrett PC. Join us every week as we explore the captivating stories and insights of a diverse array of serial entrepreneurs, seasoned professionals, inspiring leaders, and accomplished coaches.

Together, we'll uncover the hidden secrets and strategies that have propelled our guests to success in both their professional and personal lives.

At Mandelbaum Barrett PC, Bill and his team have been providing comprehensive legal services to businesses and individuals across the country. Now, they are excited to bring that same level of knowledge and experience to these podcast discussions.

Get ready to be inspired, informed, and motivated. It's time to dive into the stories that have shaped success. Without further ado, let's get to the show!"
Learn more: https://www.mblawfirm.com/

About your host

Profile picture for William Barrett

William Barrett

Chief Executive Officer and Corporate Law attorney William S. Barrett provides strategic advice to companies and organizations of all sizes from formation to dissolution and every stage in between. He has over 20 years of experience representing a wide range of businesses with a unique focus in mergers and acquisitions. He is known for the personal attention that he gives his clients and the energy he brings to every deal. Bill has a reputation as a deal maker who knows how to be creative and get things done.

Bill often serves the role as outside general corporate counsel to his clients and advises them on issues concerning contracts, employment law compliance, developing policies, executive compensation programs and agreements, as well as business succession and related tax planning. His representative clients include commercial organizations and entrepreneurs in the areas of manufacturing, industry, service, banking, finance, insurance, construction, real estate development, as well as healthcare professionals of varying disciplines and organizations. Throughout his career, Bill has successfully managed the purchase or sale of hundreds of businesses, professional practices and facilities.

In the healthcare space, Bill is well recognized as a transactional lawyer in dental and medical practice transitions, practice sales and purchases, associate buy-ins, start-ups, and the structuring of dental services organizations (DSOs) and management services organizations (MSOs).

He is the author of “Pain-Free Dental Deals: An Entrepreneurial Dentist’s Guide to Buying, Selling and Merging Practices” and “The DSO Decision: Winning Answers from Every Angle.” He has written many articles addressing the legal and business needs of licensed professionals and facilities. He regularly speaks on a wide variety of topics to professional tradeshows, associations, study groups, societies, as well as students and residents at dental schools across the country.